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Wi-Fi and network infrastructure for hotels and resorts

Coverage that reaches every villa, a guest portal that earns revenue, and one console for the network and the cameras.

The challenge

What actually goes wrong on a resort network

Dead zones in the grounds

Villas, pool areas and gardens sit far from the main building, and trenching fibre across a landscaped property is expensive and disruptive.

Guests drop connection when they move

A guest on a video call walking from the lobby to their room loses the session at every AP boundary — and leaves a one-star review about the Wi-Fi.

No visibility when something breaks

The IT manager finds out an AP is down when reception calls. Wi-Fi, cameras and the guest portal each live in a different system.

Architecture

How the deployment fits together

Wicell Cloud AI Controller · Data center VN Main building · Core switch PoE Switch + Wi5EZ Hotspot Gateway Guest rooms M3235 indoor AP Lobby & F&B M3235 high-density Villa clusters AI-2265 Matrix Mesh Perimeter CamPro AI camera Villa 1–12 Villa 13–24 Pool & beach Solid = wired · Dashed orange = Matrix Mesh wireless backhaul
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What goes where

Capabilities

What the property gets

  • Guest captive portal with your branding
  • SMS and social-login authentication
  • Seamless roaming between buildings
  • Bandwidth policy per room tier
  • Guest analytics and marketing data
  • Surveillance on the same platform
  • Alerts before guests notice a fault
  • No trenching required for outbuildings

“Our guests expect Wi-Fi that matches every other part of the property. Since the mesh went in across the villas, connectivity has stopped appearing in our reviews — which is exactly the outcome we wanted.”

IT Manager240-room beachfront resort, Da Nang · sample quote
Zalo